Privacy/Security policy

  • All conversations with our chatbot are end-to-end encrypted with SSL to ensure the privacy and security of our users.
  • We temporarily store conversations for monitoring purposes only by an AI on the back end, not by a human.
  • Conversations are stored on secure servers that no employees have access to and are stored for a very short period of time.
  • We do not share any conversations with any third-party entities.
  • Only the user will be able to view their conversations, as they are stored in temporary local cache memory on their browser.
  • Our service providers are as follows, our webhost is Bluehost who use the latest security methods to keep all data secure, Pinecone is used for feeding knowledge to the chatbot, OpenAI servers are used for processing, none of these providers store your data, other than Bluehost having your email, name and login details. for further info on these organisations security and privacy check their security documentation: Bluehost, Pinecone, OpenAI
  • You have the right to request us to provide or delete any data we have on you, if you request your data to be removed entirely this will result in the deletion of your account.
  • We require all users to create strong and unique passwords to ensure maximum security for their accounts.
  • Our chatbot will never ask for any personal information such as social security numbers or credit card details.
  • We regularly conduct vulnerability scans and penetration testing to identify and address potential security risks.
  • Our chatbot is regularly updated with the latest security patches and updates to ensure maximum protection against any potential threats.
  • We adhere to strict data retention policies and will delete all conversations after a specified period of time.
  • Our chatbot is programmed to detect and prevent malicious or inappropriate content to ensure a safe and welcoming experience for all users.
  • We do not use any third-party tracking or analytics tools on our website to ensure the privacy of our users.
  • We are committed to continuously improving our security measures and staying up-to-date with the latest industry standards.
  • Our chatbot is a safe and reliable resource for all your needs, and you can trust that we take the security and privacy of our users very seriously.